These general conditions of use and commitment (hereinafter "the general conditions") determine, together with the privacy policy, the user's access to and use of the centeofragrances.com website and its subdomains (hereinafter "the website"), as well as the products and services contracted through it.

By accepting these general terms and conditions, the user signifies:

A. That they have read, understood and understand the contents of this document;
B. That you are a person of legal age and of sufficient capacity to contract;
C. That he/she assumes all the obligations set out herein.

Use of the website confers the status of user of the same (hereinafter "the user") and implies acceptance of all the terms included in these general conditions.

The user should read these general conditions carefully each time they access the site, as it, and consequently its general conditions, may be modified.

The website owner reserves the right to make any changes or updates to its content and services, to these general conditions and, in general, to all the elements that make up the design and configuration of the website, at any time and without prior notice.

The owner of the site is not responsible for any damage to the user's health that may be caused by incorrect or improper use of the products sold on the site.

1.     General site information

General information about the site is given below:

Owner: Ncommon, Lda. Email: info@centeofragrances.com

2.     Conditions of use

2.1. Access to the site

Access to the site is free of charge, except for the cost of connecting to the telecommunications network provided by the supplier contracted by the user.

2.2. Need to register

In general, in order to access the services and contents of the site, you do not need to register. However, you may choose to register in advance in order to access the site more conveniently.

The data entered by the user must always be accurate, current and real. The registered user will always be responsible for the security of their password and will therefore be liable for any damages that may arise from its improper use, as well as from its termination, disclosure or loss. To this end, access to restricted areas and/or the use of services and content carried out under the password of a registered user will be considered to have been carried out by said registered user, who will have to answer, in any case, for said access and use.

2.3. Rules for using the site

The user is obliged to use the website, all its content and services in accordance with the provisions of the law, morality and public order and these general conditions. They are also obliged to make appropriate use of the services and/or content of the website, without using them to carry out illegal activities or to commit crimes that infringe the rights of third parties and/or that violate the regulations on intellectual and industrial property, or any other applicable legal rules.

The user is obliged not to transmit, introduce, disseminate or make available to third parties any type of material or information (data, content, messages, drawings, sound and image files, photographs, software, etc.) which is contrary to the provisions of the law, morality and public order and these general conditions. With a restrictive nature, and in no case limiting or excluding, the user undertakes to:

i. Not to introduce or disseminate content or propaganda of a racist, xenophobic, pornographic or terrorist nature, or any other content that violates human rights.

ii. Not to introduce or disseminate data programs (viruses and harmful software) on the network that could damage the computer systems of the access provider, its suppliers or third party users of the Internet network.

iii. Not to disseminate, transmit or make available to third parties any type of information, element or content that could violate the fundamental rights and public freedoms recognized by the constitution, as well as by international treaties.

iv. Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illicit or unfair advertising.

V. Not to transmit unsolicited or authorized advertising, advertising material, spam, "chain mails", "pyramid structures" or any other form of solicitation, except in areas (such as commercial spaces) that have been exclusively designed for this purpose.

Vi. Not to introduce or disseminate any false, ambiguous or inaccurate information or content that misleads the recipients of the information.

Vii. Not to supplant other users by using their registration passwords in the different services and/or contents of the site.

Viii. Not to disseminate, transmit or make available to third parties any type of information, element or content that would constitute an infringement of the intellectual and industrial property rights, patents, trademarks or copyrights belonging to the owners of the website or to third parties.

ix. Not to disseminate, transmit or make available to third parties any type of information, element or content that would constitute a breach of communications secrecy and data protection legislation.

The user is obliged to hold Centeo harmless against any possible claim, fine, penalty or sanction that it may be obliged to bear as a result of the user's failure to comply with any of the aforementioned rules of use. Centeo also reserves the right to claim compensation for any damages it may incur.

2.4. Exclusion of liability

The user's access to the website does not imply that Centeo is obliged to check for the absence of viruses or any other harmful computer element. In any case, it is up to the user to provide the appropriate tools for detecting and disinfecting harmful computer programs.

Centeo is not responsible for any damage caused to the software and computer equipment of users or third parties when using the services offered on the website.

Centeo shall not be held liable for damage of any kind to the user caused by failures or disconnections in telecommunications networks which result in the suspension, annulment or interruption of the website service during or prior to the provision of the service.

2.5. Content and services linked through the site

The website access service includes links, lists and even search tools that allow users to access other websites and portals (hereinafter "linked sites"). In these cases, Centeo will only be responsible for the content and services provided on the linked sites, insofar as it has actual knowledge of illegality and has not proceeded to deactivate the link with due diligence. If the user considers that there is a linked site with illegal or inappropriate content, he or she may notify Centeo, but in no case will this require Centeo to remove the corresponding link.

Under no circumstances should the existence of linked sites imply the formalization of agreements with those responsible for or who own them, or the recommendation, promotion or identification of Centeo in the exhibitions, content or services provided.

Centeo is unaware of the contents and services of the linked sites and, as such, is not responsible for any damage caused by the illegality, quality, outdatedness, unavailability, error or uselessness of the contents and/or services of the linked sites, nor for any other damage that is not directly attributable to Centeo.

Assuming that the user can access or is redirected to linked sites that allow the contracting of services and/or products, the user is aware and accepts that Centeo acts as a simple intermediary in facilitating said access, as such, it will not be responsible, either indirectly or alternatively, for damages of any nature derived from the free use and/or contracting of said services and products from third parties, as well as the lack of legality, reliability, usefulness, veracity, accuracy, integrity and timeliness of the same.

Centeo shall not be liable for damages of any kind arising from the incorrect fulfillment or breach of contractual commitments acquired through third parties; for unfair competition and illicit advertising; for the inadequacy and disappointment of the expectations created by said services and products of third parties, as well as any type of imperfections and defects that may be found in them.

2.6. Intellectual and industrial property

All the contents of the website, understood to include, but not be limited to, texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as its graphic design and source codes, are the intellectual property of Centeo or third parties, and none of the exploitation rights recognized by current intellectual property regulations can be understood as being assigned to the user.

Trademarks, trade names or logos are the property of Centeo or third parties, and access to the website cannot be construed as conferring any rights over them.

By accepting these general terms and conditions, the user assigns to Centeo, free of charge and on an exclusive basis, all rights to exploit the articles, comments and opinions (hereinafter "the content") published by the user, or whose publication they authorize on the site.

The user, who claims to have all the intellectual property rights to the aforementioned articles, comments and opinions, is obliged to assume any claim or liability, including compensation for damages, that a third party may bring against Centeo for considering its rights infringed by any action derived from the obligations that the user contracts, directly or indirectly, with these general conditions.

Likewise, the user is obliged to hold Centeo harmless against any damage that he, or a third party, may suffer as a result of the formalization of the assignment of rights regulated in this clause.

3.     Terms of commitment

3.1. Product images and availability

If you find any errors, please let us know so that we can correct them as quickly as possible for the benefit of all users. Likewise, if you purchase any product on this page, we advise you to check that the name of the product is the one you want. All product orders are subject to availability.

3.2. Purchase procedure

The procedure for buying products through the site's online store is as follows:

1) start the process by selecting the product you want to buy and clicking on the "add" button that appears below each product.

2) in the cart, the user must click on "continue shopping" if they want something else or "checkout" if they don't want anything else, after confirming the products in the cart.

3) In the next step, the user must create their account or just log in to enter their address, so that their order is received correctly. Then click on the "checkout" button.

4) If you have a discount coupon, add it to your shopping cart, using the link in the space provided for entering the coupon ("Click here and enter your discount coupon code"). If you do not enter the coupon in the space mentioned above, and your order is placed without a discount, you will not be able to claim the same discount after confirming your order.

5) select one of the following available payment methods.

6) Finally, click on the "Checkout" button. The user will receive confirmation that their order has been accepted via an on-screen message and via an e-mail address provided in advance..

3.3. Prices and payment methods

All prices published on the site, unless expressly stated otherwise, include the corresponding VAT. Users must pay for their purchases by MB Multibanco, Mbway, Payshop and Visa or Mastercard.

The order will be processed once the full amount has been received. The period of delivery days communicated to the customer starts counting from the moment the full amount is received in the account.

3.4. Delivery of orders and returns

Products purchased by the user will be sent via CTT. Shipping costs will be borne by the customer and may be charged to Centeo, starting from the amount mentioned on the website.

Orders will be delivered to the delivery address freely designated by the user on the order form. Centeo will not accept any liability whatsoever if the product is not delivered as a result of inaccurate or false data provided by the user, or if delivery cannot be made due to reasons beyond the control of CTT, such as the absence of the recipient. Order processing may take up to 48 working days. The order will be delivered as soon as possible and, in any case, always before ten (10) working days from the date of order confirmation.

Exchanges are allowed as long as they are requested within 15 days from the date of dispatch and if the product shows no signs of use. However, the product sold must not show any signs of use and must be returned in its original packaging. After receiving the defective item, it reserves the right to deny the exchange if the item does not meet the requirements of this policy. Exchanges will be processed within 3-5 working days of receiving the item. The cost of returning and sending the new product will be borne by the customer..

In the event that it cannot be exchanged, the user will be given the option of choosing another product with the same characteristics or, in the last resort, its value will be refunded.

4.     Annulment and inefficiency of clauses

If any of the clauses included in these general terms and conditions were to be declared, in whole or in part, null and void or ineffective, such nullity or ineffectiveness shall only affect said provision or the part thereof which is null and void or ineffective, these general terms and conditions remaining in force for the rest and such provision, in whole or in part, being deemed not to be included.

5.     Applicable legislation

These general conditions shall be governed by and construed in accordance with the laws of Portugal.

5.1  Product exchange and return policy

Exchanges and returns of products can be made within 15 days if the product shows no signs of use:

They must be accompanied by their labels, packaging and, where applicable, the original documents and accessories that were delivered with them. If the product does not meet all these requirements, the exchange or return of products may be refused.

If the user does not want any of the products that are available, they can opt for a voucher (with a duration of 1 year) to spend on purchases in our online store or receive a refund, after receiving the product(s) back, which is done within a maximum of 15 working days.

Shipping costs for items to be exchanged or returned are borne by the customer, except in the case of exceptions (error in the order or defective item). However, the subsequent shipment of the exchange item is the responsibility of the customer.

6.     Commercial prizes and sweepstakes

Commercial prizes and sweepstakes given away through our social networks are exempt from commercial value and any type of guarantee, no exchanges or refunds are accepted.

7.     Prices and payment methods

All prices published on the site, unless expressly stated otherwise, include the corresponding VAT. Users must pay for their purchases by MB Multibanco, Mbway, Payshop and Visa or Mastercard.

The order will be processed once the full amount has been received. The period of delivery days communicated to the customer starts counting from the moment the full amount is received in the account.

8.     What should I do if I receive an incorrect article?

If you receive an incorrect item, please contact us at info@centeofragrances.com so that we can exchange it.

9.     Returns due to manufacturing defects

All Centeo items go through quality control first. However, if you receive a defective item, please send us an e-mail with a photo as proof, so that we can assess and subsequently exchange or return the product.
The return of products with manufacturing defects does not entail any additional costs for the user.
The time limit for exchanges and returns is two weeks from receipt of the product.
The user may choose the same product or a different product within the same price range.
If the product is not available, we can refund the amount via the respective payment method.

Company information

Ncommon, Lda

Address: Rua do Talho 50, 4405-790 Porto

VAT: PT516753584

10. Conflict Arbitration Centers

In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution (ADR) entity.
Alternative Dispute Resolution (ADR) entities are those authorized to mediate, conciliate and arbitrate consumer disputes in Portugal that are registered on the list of ADR entities provided for by Law No. 144/2015.

CIAC – Centro de Informação Autárquico ao Consumidor

Avenida da Republica, 757
4430-999 Vila Nova de Gaia
Tel: 223 749 242
Email: ciac@cm-gaia.pt

TAC – Tribunal Arbitral de Consumo

Avenida da Republica, 757
4430-999 Vila Nova de Gaia
Tel:223 749 246
Email: tac@cm-gaia.pt