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Terms & Conditions

These general conditions of use and commitment (hereinafter “the general conditions”) determine, together with the privacy policy, the user’s access to and use of the centeofragrances.com website and its subdomains (hereinafter “the website”), as well as the products and services contracted through the same.

By acceptance of these general conditions, the user expresses:

A. That he/she has read, understands and understands what is set out in the present document;

B. That he/she is a person of legal age and with sufficient capacity to be able to contract;

C. That you assume all of the obligations set forth herein.

The use of the site attributes the condition of user of the same (hereinafter “the user”) and implies the acceptance of all the terms included in these general conditions.

The user must read these general conditions carefully each time he accesses the site, since the site, and consequently its general conditions, may be modified.

The owner of the site reserves the right to carry out, at any time and without the need for prior notice, any modification or updating of its contents and services; of the present general conditions and, in general, of all the elements that integrate the design and configuration of the site.

The owner of the site is not responsible for any damage to the user’s health that may be caused by the incorrect and improper use of the products sold on the site.

1. general site information

The general information of the site is provided below:

Owner: Ncommon, Lda. Email: info@centeofragrances.com

2.     Conditions of use

2.1 Access to the site

Access to the site is free of charge, except for the costs of connection through the telecommunications network, provided by the supplier contracted by the user.

2.2 Requirement for registration

Generally speaking, to access the services and contents of the site, user registration will not be required. However, the user may choose to register in advance in order to access the site more comfortably.

The data entered by the user must always be accurate, current and real. The registered user will always be responsible for the security of his/her password, assuming, consequently, the damages and losses that may derive from its improper use, as well as its termination, disclosure or loss. To this effect, access to restricted areas and/or the use of the services and contents carried out under the password of a registered user shall be considered as having been carried out by said registered user, who shall be liable, in any case, for said access and use.

2.3 Site usage rules

The user is bound to use the website, all its content and services in accordance with the law, morality and public order and these general conditions. The user is also obliged to make appropriate use of the services and/or contents of the site, without using them to carry out illegal activities or activities that constitute an offence against the rights of third parties and/or infringe the regulations on intellectual and industrial property or any other applicable legal regulations.

The user is obliged not to transmit, introduce, disseminate and make available to third parties, any type of material and information (data, contents, messages, drawings, sound and image files, photographs, software, etc.) that are contrary to what is established by law, morality and public order and these general conditions. On a restrictive, and in no case limiting, or excluding basis, the user undertakes to:

I. Not to introduce or disseminate content or propaganda of a racist, xenophobic, pornographic nature, in support of terrorism or any others that violate human rights.

Ii. Not to introduce or disseminate on the network, data programs (viruses and harmful software) that may damage the computer systems of the access provider, its suppliers, or third party users of the Internet network.

Iii. Not to disseminate, transmit or make available to third parties any type of information, element or content that may infringe the fundamental rights and public liberties recognized by the Constitution and international treaties.

Iv. Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illicit or unfair publicity.

V. Not to transmit unsolicited or unauthorized publicity, advertising material, spam, “chain mails”, “pyramid structures” or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively designed for such.

Vi. Not to introduce or disseminate any false, ambiguous or inaccurate information and content that misleads the recipients of the information.

Vii. Not to supplant other users by using their registration passwords in the different services and/or contents of the site.

Viii. Not to disseminate, transmit or make available to third parties any type of information, element or content that infringes the intellectual and industrial property rights, patents, brands or copyrights belonging to the owners of the site or to third parties.

Ix. Not to disseminate, transmit or make available to third parties any type of information, element or content that violates the secrecy of communications and data protection legislation.

The user is obliged to hold Centeo harmless from any possible claim, fine, penalty or sanction that it may be obliged to bear as a result of the user’s failure to comply with any of the aforementioned rules of use. Centeo also reserves the right to request the corresponding compensation for damages.

 2.4 Exclusion of liability

The user’s access to the site does not imply any obligation on the part of Centeo to control the absence of viruses or any other harmful element. In any event, it is up to the user to provide the appropriate tools for detecting and disinfecting harmful computer programs.

Centeo shall not be liable for damage to the software and computer equipment of users, or of third parties, while using the services offered on the site.

Centeo is not responsible for damages or losses of any kind produced in the user, caused by failures or disconnections in the telecommunications networks, which produce the suspension, cancellation or interruption of the site’s service during the provision of the same or with previous character.

2.5. content and services linked through the site

The site access service includes links, lists and even search tools, which allow the user to access other internet pages and portals (hereinafter “linked sites”). In such cases, Centeo will only be liable for the content and services provided on linked sites, to the extent that it has actual knowledge of illegality and has not proceeded to deactivate the link with due diligence. If the user considers the existence of a linked site with illegal or inappropriate content, he or she may notify Centeo, without this notification under any circumstances requiring him or her to remove the corresponding link.

Under no circumstances shall the existence of linked sites presuppose the formalization of agreements with those responsible or owners of the same, nor the recommendation, promotion or identification of Centeo in the exhibitions, contents or services provided.

Centeo is unaware of the contents and services of the linked sites and, as such, is not liable for damages produced by the illegality, quality, outdatedness, unavailability, error and uselessness of the contents and/or services of the linked sites, nor for any other damages that are not directly attributable to Centeo.

Assuming that the user can access or is redirected to linked sites that allow the contracting of services and/or products, the user is aware and accepts that Centeo acts as a simple intermediary in facilitating said access, as such, it shall not be liable, either indirectly or alternatively, for damages and losses of any nature, derived from the free use and/or contracting of said services and products of third parties, as well as the lack of legality, reliability, usefulness, veracity, accuracy, completeness and timeliness of the same.

Restrictively, and in no case limitatively, Centeo shall not be liable for damages and losses of any nature whatsoever, arising from the incorrect fulfillment or breach of contractual commitments acquired through third parties; for the performance of unfair competition and illicit advertising; for the unsuitability and disappointment of the expectations created by said services and products of third parties, as well as any type of imperfections and defects that may be found in them.

2.6 Intellectual and industrial property

All the contents of the website, including but not limited to text, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as their graphic design and source codes, are the intellectual property of Centeo or third parties, without any of the exploitation rights recognized by current legislation on intellectual property being assigned to the user.

The brands, commercial names or logos are the property of Centeo or third parties, and access to the site cannot be construed as granting any rights over them.

By accepting these general conditions, the user grants Centeo, free of charge and on an exclusive basis, all rights to use the articles, comments and opinions (hereinafter “the contents”) published by the user, or which the user authorizes to be published on the site.

The user, who claims to have all intellectual property rights over the aforementioned articles, comments and opinions, is obliged to assume any claim or liability, including damages, that a third party may have against Centeo, on the grounds that its rights have been infringed by any action arising from the obligations that the user undertakes, directly or indirectly, under these general conditions.

Likewise, the user is obliged to hold Centeo harmless from any damage that he, or a third party, may suffer as a consequence of the formalization of the assignment of rights regulated in this clause.

3.     Conditions of Engagement

3.1 Images and product availability

We ask that if you find any errors, please communicate them to us so that we can proceed as quickly as possible to correct them for the benefit of all users. Likewise, we advise, in the case of purchase of any product on this page, to confirm that the product name is the one you want. All product orders will be subject to availability.

3.2 Purchasing procedure

The procedure for purchasing products through the site’s online store is as follows:

1) start the process by selecting the product you wish to purchase and click the “add” button that appears under each product.

2) in the cart, the user should click on “continue shopping” if he wants something else or “finalize purchase” if he doesn’t want something else, after confirming the existing products in the cart.

3) in the next step the user should create his account or just login to enter his address, in order to get a correct reception of his order. Next, click on the “finalize order” button.

4) If you have a discount coupon, you must include it in the shopping cart, in the link in the space provided for entering the coupon (“Click here and enter your discount coupon code”). If you do not enter the coupon in the space provided above, and your order is placed without discount, you will not be able to claim, after order confirmation, the application of the same discount.

5) Select one of the following available payment methods.

6) finally, click on the button “Checkout The user will receive confirmation of the acceptance of his order through a message on the screen and through an e-mail, previously provided.

3.3 Prices and forms of payment

All prices published on the site, unless expressly stated otherwise, have the corresponding VAT included. The user must pay for his purchases by MB Multibanco, Mbway, Payshop and Visa or Mastercard.

The order will be processed once the full amount is received. The delivery days communicated to the customer start counting from the full receipt of the amount on the account.

3.4 Order delivery and returns

Products purchased by the user will be shipped via CTT. The shipping costs will be borne by the customer, and may be charged to Centeo, from the amount referred to on the sitew.

Orders will be delivered to the delivery address, freely designated by the user in the order form. Centeo will not assume any type of responsibility when delivery of the product is not carried out as a result of inaccuracy or falsity of the data provided by the user, as well as in the assumption that the delivery cannot be made for causes outside the CTT designated for such, such as the absence of the recipient. The order processing may take up to 48h of working days. The order will be delivered as soon as possible and, in any case, will always be delivered before ten (10) working days from the date of order confirmation.

Exchanges are allowed as long as they are requested within 15 days from the shipping date and if the product shows no signs of use. However, the traded-in product cannot show any sign of use and must be returned in its original packaging. Upon receipt of the defective item, we reserve the right to deny the exchange if the item does not meet the requirements of this policy. Exchanges will be processed within 3-5 business days of receiving the item. The customer will be responsible for the return shipping costs and the shipping costs of the new product.

In the event that it cannot be exchanged, the user will be given the option to choose another product with the same characteristics or in the last case its value will be refunded.

4.     Cancellation and inefficiency of clauses

If any of the clauses included in these general conditions were to be declared, in whole or in part, null and void or ineffective, such nullity or ineffectiveness shall only affect said provision or the part thereof that is null and void or ineffective, with these general conditions subsisting over all the remainder and such provision, in whole or in part, being considered as not included.

5.     Applicable law

These general conditions will be governed and interpreted in accordance with the laws of Portugal.

5.1 Return and exchange policy

Exchanges and returns of products can be made within 15 days, if the product shows no signs of use:

must present the respective labels, packaging and, if applicable, the original documents and accessories that were delivered with them. If the product does not meet all these requirements, the exchange or return of products may be refused.

If the user does not want any product that is available, he or she may opt for a voucher (lasting 1 year) to spend on purchases in our online store or to receive a refund, after receiving the product(s) back, which is done within 15 working days.

The shipping costs of items for exchange or return are the responsibility of the customer, with exceptions provided (error in the order or defective item). However, the subsequent shipping of the exchange item is the responsibility of the customer.

6.     Commercial prizes and raffles

Commercial prizes and raffles given through our social networks have no commercial value and no warranty of any kind, and no exchanges or refunds are accepted.

7.     Prices and payment methods

All prices published on the site, except where otherwise expressly indicated, have the corresponding VAT included. The user must pay his purchases by MB Multibanco, Mbway, Payshop and Visa or Mastercard.

The order will be processed once the full amount is received. The period of delivery days communicated to the customer starts counting from the full receipt of the amount in the account.

8.     What should I do if I receive an incorrect item?

If you receive an incorrect item, please contact us via our email info@centeofragrances.com so that we can exchange it.

9.     Returns due to manufacturing defects

All Centeo’s articles are previously passed through quality control. However, in case you receive a defective item, we ask you to send an e-mail with a photo as proof, so that we can proceed with the evaluation and later exchange or return of the product.

The return of products with manufacturing defects does not imply any additional expense for the user.

The time limit for exchanges and returns is two weeks from the moment of receipt of the product.

You may choose the same or a different product at the same price.

If the product is not available, we may proceed to refund the amount through the respective means of payment.


Ncommon, Lda
Rua do Talho 50, 4405-790 Porto
NIF: 516753584

10. Centros de Arbitragem de Conflitos
Em caso de litígio, o consumidor pode recorrer a uma entidade de Resolução Alternativa de Litígios de Consumo (RAL).

As entidades de Resolução Alternativa de Litígios de Consumo (RAL) são as entidades autorizadas a controlar a mediação, conciliação e arbitragem de litígios de consumo em Portugal que estão inscritas na lista de entidades RAL previstas pela Lei n.° 144/2015.

CIAC – Centro de Informação Autárquico ao Consumidor
Avenida da República, 757
4430-999 Vila Nova de Gaia
Tel: 223 749 242
E-mail: ciac@cm-gaia.pt

TAC – Tribunal Arbitral de Consumo
Avenida da República, 757
4430-999 Vila Nova de Gaia
Tel:223 749 246
E-mail: tac@cm-gaia.pt

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