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FAQs

HOW LONG DOES DELIVERY TAKE?

Orders will normally be shipped within 1 to 3 working days. On average, for Portugal it will take 1 to 3 working days to be delivered and 3 to 15 days for the rest of the world, and you will receive a tracking code as soon as your order is shipped.

That said, as with most online companies, there may be some delays in product delivery due to the atypical world situations we are experiencing. More importantly, we are operating very cautiously with regard to the health and safety of our staff.

However, rest assured that we are working hard to deliver your order as soon as possible.

MY TRACKING NUMBER IS NOT WORKING!
Don’t worry, all orders take up to 24 hours to be updated as the carrier needs to receive the order and update it in their system after it has been picked from our warehouse, so it is likely that your order will be updated by the end of the day. If there are any outstanding issues after 48 hours, please contact us and we will look into it.
MY PRODUCT WAS LOST/STOLEN

Once the product has left our warehouse, Centeo cannot be held responsible for lost, stolen or mis-delivered orders, but we want you to have the best experience possible with our company! Please contact the carrier assigned to your order and see if they have any information. If they are unable to help, please email us at info@centeofrangrances.com so we can work with you to resolve this issue.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

MB Multibanco, Mbway, Payshop and Visa/ Mastercard.

WHAT TO DO IF A PRODUCT ARRIVES DAMAGED?

Upon receipt of your product, you must report it within 24 hours of receipt. Send an e-mail to info@centeofrangrances.com indicating the order number and with photographs of the damaged product.

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